Our delivery costs are calculated in the shopping cart prior to committing to purchase. Whilst we have a HUGE amount of product options that include free shipping, generally all bulky goods do have a delivery charge that is calculated on entering in your location.
The majority of our orders are dispatched within 24-48 hours, and are sent with reputable transporters such as Australia Post, Fastway or Allied Express dependant on the type of product. Many locations should expect to receive their order within 3 – 5 business days, though please allow up to 7-10 days for receipt of delivery. Tracking is available.
NOTE – With our wide range of products, a small selection of items are sent from overseas which can see delivery times on average between 13 – 20 days. For those products, we ensure we clearly highlight this on the product description page you view to let you know. Please ensure you accept this lead time before purchasing.
Delivery of items is subject to availability, and whilst we take care to keep the site up to date with current out of stocks, we cannot accept responsibility or liability for any item that is not able to supplied. However, we will offer you a refund or store credit for any item that is unexpectedly delayed due to out of stocks.
If you do change your mind, you may return the goods purchased for a refund, store credit or exchange within 30 days of receipt. Goods need to be in new condition in original packaging and shipping costs apply. For further details see our terms and conditions page. If you would like to arrange a return, please contact us via the contact page.
For product damaged on arrival, please make contact within 48 hours of receipt for us to urgently resolve with you.
We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.